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Schiffer: How can we learn more before we pass a story along?

News RoomBy News RoomApril 9, 20265 Mins Read
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Dear Boulder,

Imagine a world where every story you heard was complete, accurate, and told with the full context. Sounds pretty idyllic, right? But as many of you have shared, and as I’ve experienced firsthand, that’s rarely the case. We’re often presented with partial truths, snippets of information, or outright misinterpretations that shape our perceptions and, in turn, our actions. Your insightful responses to my previous column, where I asked about moments when you realized a story was incomplete, truly resonated with me. It’s clear that this issue of incomplete narratives profoundly impacts our lives and the very fabric of our communities. One of you even said my previous piece helped you recognize how quickly you jump to conclusions without considering what might be missing – a powerful observation that highlights the challenge we face daily.

I recall a personal incident that perfectly illustrates this point. My sons and I were on vacation, waiting for a shuttle bus, when two women wrongly accused us of cutting in line. We had actually been there first; they were simply in the wrong place. But when the driver, without question, sided with them and asked me to move to the back, I refused. I stood my ground, boarding the shuttle with my boys, because it felt crucial that they see their mother not accept unfair treatment. Later, we discussed how easily people make snap judgments without having the whole picture. The driver, the women – all acted with certainty based on incomplete information. This experience solidified for me that while we can’t always control the partial information we receive, we absolutely can control how we react to it and what we do next.

This brings us to a stark reality of our modern world: the lightning-fast spread of information, particularly on social media. These platforms are designed for speed and instant reactions, not for nuanced context or thoroughness. It’s no secret that false information, especially when it’s emotionally charged or politically divisive, travels further and faster online than the truth. Posts that evoke fear, anger, or urgency are inherently more shareable. What’s more, once an initial version of a story takes root in our minds, it’s incredibly difficult to dislodge, even after we’ve learned more accurate details. That first impression, that initial narrative, often sticks with us the longest, becoming our remembered truth.

The insidious nature of incomplete stories extends to our communities, influencing everything from how we treat our neighbors to how we vote and discuss public affairs. When misinformation infects local issues, our leaders find themselves in an endless cycle of debunking falsehoods instead of addressing the core problems. I’ve witnessed this firsthand with local issues misrepresented on social media, leading to widespread upset among those who, understandably, believed the inaccurate information. This pattern is equally prevalent in local politics, where I’ve personally encountered false or partially true rumors about candidates I know. It begs the question: are we basing our crucial decisions on stories we haven’t bothered to verify? How do we discern what’s true and complete, especially when negative information about candidates is designed to trigger an immediate, emotional response rather than thoughtful consideration?

Sometimes, these incomplete stories aren’t maliciously spread; they’re simply a byproduct of people working with the information they have. I recently spoke with two legislators facing difficult budget decisions. They had made a vote based on incomplete information, and when I shared the corrected facts, they were remarkably thoughtful and receptive to learning more. Both ultimately changed their votes after understanding the fuller picture. This experience deeply impacted me, highlighting the immense pressure on elected officials who must navigate limited resources while often only hearing from those who are upset or seeking to assign blame. Their willingness to revisit their decisions and confront the complex trade-offs they face, often unseen by the public, is a testament to the dedication we need in our leaders.

Regardless of how incomplete stories originate – whether by accident or design – our response is paramount. Stories that evoke strong emotions tend to spread the fastest, irrespective of their accuracy. This emotional charge should be a signal for us to pause, to dig deeper, before we form an opinion or share it with others. I’ve been discussing the idea of a small community group dedicated to shedding light on incomplete or incorrect narratives before they spiral out of control. Not to point fingers or prove anyone wrong, but simply to encourage a collective slowdown, to foster better questions, and to ensure we truly understand what’s happening before decisions affecting our community are made. Imagine the invaluable service such a group could provide. We, as a community, grow stronger not just when we scrutinize what we believe, but when we take responsibility for what we repeat. Before passing along a story, let’s ask ourselves: Is there another source beyond social media I can check? Is there someone closer to the situation who might offer a different perspective? Who can I consult before forming a conclusion? Often, a fuller picture is just one conversation away. These small, deliberate steps not only protect individuals and preserve trust, but they also help us stay connected, even when our viewpoints diverge. The true strength of a community isn’t solely in the decisions we make, but in the care with which we listen and the thoughtfulness with which we strive to understand each other. Don’t we owe each other that level of consideration?

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